Question 1

Is NitroBrew available for home and commercial use?

Accepted Answer

Yes. We can recommend on which system is more suitable based on your needs. Contact us for a free consulation.

Question 2

Do you need to be professional to NitroBrew at home?

Accepted Answer

Absolutely not. NitroBrew is easy to operate and requires minimal maintenance as well.

Question 3

What does the Single Serve Kit comes with?

Accepted Answer

A NitroBrew Kettle, a NitroBrew Charger and a clean air compressor that is quiet and oil-free.

Question 4

Can we use any air compressor?

Accepted Answer

Our system comes with an air compressor but if you already have one, please contact us and we’ll check for compatibility.

Question 5

If I have a nitrogen tank, can I use NitroBrew without an air compressor?"

Accepted Answer

It’s recommended to use with an air compressor for greener solution. Alternatively, you may opt using a nitrogen tank with the Kettle System. You can provide nitrogen at about 35-45 psi (max).

Question 6

Can I connect a CO2 tank and use it with NitroBrew?

Accepted Answer

Yes you can make your own soda if you have a CO2 cylinder. Click here for the video tutorial on how to do just that.

Question 7

Do I need a pressure regulator?

Accepted Answer

Yes. You will need a pressure regular if you are going to supply your own air compressor, Nitrogen or CO2 tank. This is for safety reasons. Pressure should be set at about 35-45 psi (max).

Question 8

Can the Single Serve Kit be mounted on the wall or under a counter?

Accepted Answer

Depends on your workspace, the charger can sit freely on the counter top, be mounted above or under the counter. It can also be mounted on a vertical panel, like the side of a cabinet.

Question 9

What drinks can or cannot NitroBrew used for?

Accepted Answer

This is where the Kettle System shines. You can virtually nitrobrew any drinks such as coffee. tea. juice, beer & even cocktail. Any drinks that gives foam when you shake it will be a good choice.
 
The only drinks that are not recommended with NitroBrew are heavy pulps and very thick milks or syrups which might clog the dispensor.
 
You can put those ingredients inside the glass before nitrobrew the rest of the drink and dispense onto the glass (it might give your drink a bonus layered look).

Question 10

What type of beers are best suited for NitroBrew?

Accepted Answer

It depends on personal preferences but most beers are suitable with NitroBrew. Most popular are Stouts, Porters and IPAs.
 
Note that very light beers might not be able to hold nitrogen well. Since the Kettle System has no consumables, you may experiment as much as you want and see which suits you the best.

Question 11

Is it necessary to shake after you charge?

Accepted Answer

It is important to shake the kettle throughly in order to for the nitrogen dispersed evenly with your desired beverage.

Question 12

Why there is excess foam in my beer and what can I do?

Accepted Answer

When NitroBrewing beer, there are many factors and complex elements comes into play. Commonly due to insufficient mixing or shaking that cause the carbonation adjustment function to fail.
 
It may sound counter-intuitive, a longer duration of mixing & shaking often will solve the problem. You may also try lower down the psi level to around 35 psi.

Question 13

What is the best way to dispense the drink?

Accepted Answer

The correct way is to tip the kettle upside-down over the drinking glass. Gently press on the nozzle to start the dispense process and control the pouring speed. Anticipate that towards the end, a shot of gas might shoot out.

Question 14

How to clean the kettle?

Accepted Answer

Vent out the residual pressure completely before removing the lid. Lock the push-button in the open position and rinse the lid and the kettle. This will allow the valve mechanism to rise throughly. You can even occasionally NitroBrew some tap water.

Question 15

Do I need to send for service?

Accepted Answer

If you clean the system properly after each use, very little maintenance is really necessary. Just contact technical support if you feel something is not working right. Never attempt to take apart the valve assembly yourself.

Question 16

Why can’t I open the lid sometimes?

Accepted Answer

Our safety mechanism prevents the lid from opening the when the kettle is charged under pressure. You should always vent the kettle before attempting to open the lid.

Question 17

Why doesn’t the lid seal sometimes?

Accepted Answer

The large gasket in the assembly forms the seal between the lid and the kettle. Designed with very precise tolerances, it sometimes tends to compress due to top loads during storage or transportation. A slight compressed gasket may not seal consistently.
 
This can be fixed with ease, just apply a slight downward pressure on the lid when charging, this will allow the pressure to push it outwards and seal positively. You shouldn’t find the need to always do this.

Question 18

Do you have warranty for NitroBrew Systems?

Accepted Answer

You will have a 90 day warranty on NitroBrew Kits from the day you purchased. You should expect a long life with the systems and most of the issues can be addressed with simple maintenance.
 
Note that the air compressor is not produced by NitroBrew. Therefore warranty will not cover for it. Any issues may result in engaging with our supplier and we will make every effort to address any issue that may arise with the compressor.

Question 19

Do you ship internationally outside of Malaysia?

Accepted Answer

We are the sole distributor for Malaysia. If you are outside of Malaysia and would like to purchase from us, we may pass you to the respective channel.

Question 20

Further inquires & technical support

Accepted Answer

For further inquires or technical support, please contact us a(undefined)nd we'll get back to your inquries as soon as possible. Remember to follow us on our social media for more tips and tricks about NitroBrew.

Frequently Asked

help.

The Single Serve
Kettle System

Frequently Asked

help.

The Single Serve Kettle System

The Single Serve
Kettle System